Privacy policy

Last Updated: March 20, 2026

This Privacy Policy describes how RiadKesh (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Information we collect directly from you:

  • Order Information: Name, billing address, shipping address, payment information (including encrypted credit card numbers), email address, and phone number.
  • Support Information: Information you provide when contacting our customer service team.

Information collected automatically:

  • Device Information: We use "Cookies," "Log files," and "Web beacons" to track how you interact with the Site, including pages viewed and search terms used.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we collect to:

  • Fulfill Orders: Process payments, arrange shipping, and provide invoices/order confirmations.
  • Communication: Respond to your inquiries and provide order updates.
  • Fraud Prevention: Screen orders for potential risk or fraud.
  • Marketing: Provide you with information or advertising relating to our products (only if you have opted-in).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third-party service providers to help us operate our store:

  • Shopify: We use Shopify to power our online store.
  • Google Analytics: To help us understand how our customers use the Site.
  • Payment Processors: We use secure payment gateways (like Stripe/PayPal). We do not store your full credit card details on our servers; they are handled by these PCI-compliant providers.

4. YOUR RIGHTS (GDPR & CCPA)

Depending on where you live, you have specific rights regarding your personal information:

  • European Residents (GDPR): You have the right to access the personal information we hold about you, to ask that it be corrected, updated, or deleted.
  • California Residents (CCPA/CPRA): You have the right to know what personal information is being collected, to request deletion of your information, and to opt-out of the "sale" of your personal information (note: RiadKesh does not sell your data).

To exercise these rights, please contact us at contact@riadkesh.com.

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. SECURITY

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All payment information is encrypted using secure socket layer technology (SSL).

7. CONTACT US

For more information about our privacy practices, or if you have questions or a complaint, please contact us using the details below: